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FAQ
  • How do I choose a crystal?
    We believe that the crystal chooses you! Head on over to our Crystal Lingo Page for more information.
  • How often do you get new products?
    We get new stock in monthly, following us on social media is the best way to stay connected and informed.
  • Where are you located?
    In Melbourne AUSTRALIA
  • What is your sustainable journey and ethos?
    During the creation of SOULstice we were extremely mindful on having a low carbon foot print – through resourcing suppliers in close proximity to us, sourcing packaging that is biodegradable, recyclable or compostable. To off set any emissions, we have created our Thank You cards made out of seeded paper. This way we can plant it forward to create a more sustainable future for ourselves and our loved ones. To read more about our journey head over to the About Us page.
  • Do you take custom orders?
    You can put through special requests and we will see what we can do. Leave us a note through our Contact Us page.
  • Do you wholesale?
    Unfortunately not at this stage.
  • How long will it take for my order to be posted and be delivered to me?
    Your order will be shipped via Australia Post from our HQ in Victoria, Australia. Please allow up to 4 business days for you order to be shipped - we try to get your orders out the next day. Normal delivery time is 5-10 days, however AusPost is experiencing delays due to the COVID-19 pandemic. SHIPPING RATES: FREE STANDARD SHIPPING AUSTRALIA WIDE ON ORDERS OVER $200 Under $200 - $15 Flat Rate
  • Do you ship overseas?
    Not yet, but we will soon! Leave us a love note through our Contact Us page to tell us where you like us to ship to internationally.
  • Other questions or requests?
    Contact us at – hello@soulstice.com.au
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